Got a question about shipping, subscriptions, or partnering with us? We've probably got answer for you!
Shipping Orders placed on Thursday, Friday, Saturday, Sunday, and Monday: We will roast your coffee the following Tuesday and Wednesday. It will ship that same Wednesday by 6pm.
Shipping Orders placed on Tuesday and Wednesday: We will roast your coffee the following Thursday and Friday. It will ship that same Friday by 6pm.
ALL West Oak/Kimzey's Pick-Up Orders placed by 7AM Thursday will be ready that Friday. Orders placed after that cut-off will be ready for pick-up the following Friday. (Trinity's pick-up schedule will remain the same)
Common Shipping Service Times USPS First Class & Priority Mail*: 1-3 days UPS Ground*: 1-5 days
Our subscription items work by automatically placing and charging recurring orders. By selecting your subscription frequency, you are choosing how often an order will be placed on your behalf. Like all other orders, subscriptions are charged when the order is placed. Upon successful payment, we will process your order the next roasting day (see above).
The subscription order will automatically retry payment. If payment fails again, your subscription will be suspended. You may log into your account to update payment and reactivate your subscription!
If you created an account on our site when you first purchased your subscription, you can change all your subscription details by logging into your account! (If you checked out as Guest, please email us so we can send you an account activation email.)
Select the “Account” icon from the navigation menu. Log in to your account, then select “Manage Subscriptions” from the account menu. From here, you can change the coffee, grind size, frequency, payment, & shipping settings of your subscription.
Once you save your new settings, all future orders will be updated. You will not be charged until your next order is processed.
You will receive an email with your tracking number when your order is shipped. If you believe that your order should have been shipped by now, but you do not see an email from us, please email us at firstname.lastname@example.org so we may check on the status of your order.
NOTE: If you have not received any emails from us after placing your order, it’s possible there was error when entering your email address. Please contact us at by sending an email to email@example.com!
If you have not received any emails from us after placing your order, it’s possible that there was error when entering your email address or it was sent to your spam/junk folder. Please contact us at by sending an email to firstname.lastname@example.org!