Retail General Manager



The General Manager will be responsible for overseeing the management and development of our employees throughout the employee lifecycle. The position will also play a key role as an Ambassador for organizational culture and values, establishing a shared understanding, belief, and commitment to the organization's, vision, and goals among all employees. It involves creating a positive and inclusive work culture where team members are motivated and aligned with the company's mission by fostering cultural buy-in by leading by example, communicating effectively, and empowering employees to contribute to the organization's success. This individual will also play a critical role in developing and marketing our products to ensure we are meeting the needs of our customers.


  • Excellent communication, interpersonal, and customer service skills
  • Time management 
  • Strong & empathetic leadership skills
  • Ability to handle challenging situations and resolve conflicts.
  • Ability to analyze data and make informed decisions
  • Experience in retail management
  • Strong understanding of marketing and product development
  • Ability to manage and motivate teams
  • Strategic planning and problem-solving skills
  • Ability to act quickly and confidently under pressure
  • Humility to ask for help/advice when needed

Duties & Responsibilities

  1. Hiring & Training
    1. Analyze current team, & scheduling needs and, if needed, begin the process of hiring
    2. Conduct the full interview process with potential candidates
    3. Determine and recommend candidates for hire
    4. Work together with your respective trainers to ensure appropriate training of new employees
    5. Conduct regular performance reviews and provide ongoing training and support for employees

  2. Cultural Strategies
    1. Develop and implement cultural strategies that align with the organization's mission, vision, and values.
    2. Collaborate with cross-functional teams to ensure that cultural strategies are integrated into all aspects of the organization's operations.
    3. Develop and maintain relationships with key stakeholders, including community leaders, cultural institutions, and organizations, to ensure that cultural strategies are responsive to the needs of diverse audiences.
    4. Ensuring that the organization's cultural strategies are inclusive, equitable, and reflective of diverse perspectives and experiences.
    5. Ensure positive culture and environment for team and guests

  3. Social Media & Community Outreach
    1. Work directly with the Marketing director to meet social media directives and needs for your shop.
    2. Stay up to date on events within the community. Identify which ones the shop should participate in. Responsible for reaching out for approval on participation 

  1. Quality Assurance
    1. Validates customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
    2. Implements production, productivity, quality, and customer-service standards.
    3. Contributes customer service information and recommendations to strategic plans and reviews.

  1. Product Management
    1. Inventory
      1. Update inventory items 
      2. Count and document inventory monthly. This takes place after close on last day of month or before open on first day with no exceptions. 
    2. Ordering
      1. Update order sheets and pars as necessary for Shop’s inventory
      2. Place all orders at appropriate times: 
      3. Put in a Purchase Order request for any item outside of typical operating costs
  2. Sales
    1. Develop and implement strategies to increase sales and improve customer experience in retail shops.
    2. Monitor sales data to identify trends and opportunities for improvement.
    3. Work to achieve sales goals and KPIS given by corporate management.

  1. Scheduling 
    1. Responsible for having the labor for opening and running daily operations effectively and efficiently.
    2. Ensure team mix is accomplishing quality and customer service standards by taking into account: experience, skillset, training needs, and interpersonal dynamics.
    3. Resolve time off requests in a timely manner, communicating with team members if any issues arise. 
    4. Aim to achieve ~23-24% labor cost

  1. Timesheet Corrections & Tip Documentation
    1. Ensure payroll is submitted accurately and on time. 

  1. Financial Administration 
    1. Count and prepare daily deposits, investigating any discrepancies
    2. Ensure appropriate amount of petty cash is kept on hand
    3. Complete bank deposits semi- weekly (Monday & Friday)

Note: This job description is intended to provide a general overview of the responsibilities and qualifications for the Retail General Manager position. Specific duties and requirements may vary based on the unique needs of the shop.

Qualifications and Expectations:

  • Minimum of 1 year experience as a Coffee Shop/Restaurant General Manager
  • Previous experience as a Bar Manager is preferred.
  • Previous experience in a similar role is preferred.
  • Maintaining ServSafe Certification is required.
  • Depending on location, a TABC license may be required.
  • Hospitality driven mindset with a passion for restaurants, bars, coffee and tea, etc.
  • Proficient in P&L management.
  • Excellent time management and prioritization skills.
  • Strong learning agility, an ability to navigate ambiguity, willingness to speak up and ask for help when needed.
  • Excellent communication skills, including active listening and the ability to ask great questions.
  • Operating with a sense of urgency and purpose; meeting aggressive deadlines.


If you believe you would be a great fit for this job, click here to apply!